Terms and Conditions

Terms and Conditions

If you are an artist, please click here to view our Terms & Conditions for Artists.

These terms govern the business relationship between you and ArtCarma. By using our website or making a purchase, you agree to be bound by these terms.

  • Eligibility: No one under 18 years of age may purchase goods from us.

  • Our Details:
    ArtCarma
    Unit 3, Dalton Works
    Deal Street
    Keighley, West Yorkshire,
    BD21 4LA

  • Your Details: Visitor or customer of our website.


1. Definitions

In this agreement:

  • “Carrier”: Any person or company contracted by us or our artists to deliver goods to you.
  • “Our Website”: The entire platform and software that supports our website.
  • “Goods”: The products we offer for sale on our website.
  • “Content”: Information, in any form, published on our website by us or third-party contributors with our consent.

2. Our Contract with You

2.1 These terms apply to:

  • 2.1.1 Visitors to our website.
  • 2.1.2 Buyers or potential buyers of our goods.

2.2 Goods may not always be available as advertised.

2.3 Your order will be confirmed by email, detailing your purchase and dispatch time. This is when our contract is formed, though the price may have changed.

2.4 We reserve the right to update these terms at any time. The version on our website at the time of your order will apply.

2.5 Descriptions, weights, and sizes of goods are provided by the artists, and may not always be accurate.

2.6 If an ordered good is unavailable, we will offer alternatives or allow you to cancel, adjust, or modify your order.

2.7 Any refunds owed will be processed within 30 days.

2.8 Your contract is with ArtCarma, not the artists themselves. Communication regarding sales, returns, or refunds should be directed to us.


3. Price and Payment

3.1 Payment must be received in full before we dispatch your order.

3.2 We will cover any banking charges for payments received, while you will be responsible for any charges related to foreign currencies.

3.3 Exchange rate information is approximate and may change.

3.4 Payments must be made through the specified methods, without any deductions or set-offs.


4. Information You Provide

4.1 You agree to provide accurate, up-to-date, and complete information when purchasing goods.

4.2 We will make reasonable efforts to address your concerns, provided you contact us within 3 months of your purchase.


5. Delivery

5.1 Deliveries will be made to the address you specify in your order. Please ensure someone is available to accept the delivery.

5.2 If delivery is delayed beyond 30 days, we will notify you and arrange a new date.

5.3 If goods are not available for simultaneous delivery, they may be sent in separate installments.


6. Orders outside Iran

6.1 Our goal is to provide goods internationally.

6.2 Any artwork shipped from a country other than the buyer’s location may incur additional charges (such as taxes, customs duties, and shipping charges) that the buyer must pay.


7. Returns and Refunds

7.1 All returns must be coordinated directly with us, not the artist.

7.2 If you wish to cancel, you must inform us within 14 days of receiving the goods.

7.3 Commissioned artworks are non-refundable.

7.4 Goods must be returned within 21 days, in their original condition, securely wrapped, with all packaging, and the delivery slip included.

7.5 Once the artist receives the returned goods, we will process a refund to your card within 30 days.

7.6 If goods are not returned, you remain liable for the cost.

7.7 We are not obligated to collect returned goods, but if we do, any associated costs will be borne by you.


8. Disclaimers

8.1 We may make improvements to our website, content, or goods at any time, without prior notice.

8.2 Content may contain errors, and we do not guarantee the accuracy or appropriateness of the goods for your needs.

8.3 We disclaim any implied warranties regarding merchantability, fitness for a particular purpose, and legal compliance.

8.4 We are not responsible for content on external websites linked to from our site.

8.5 We are not liable for indirect, special, or consequential losses arising from your use of our website or purchase of goods.

8.6 Our liability is limited to the value of the goods you have purchased.


9. Content and Intellectual Property Rights

9.1 We own all intellectual property rights related to the content on our website. Any use of content without our permission is prohibited.

9.2 You may copy or download content for personal use only, and you must not store significant portions electronically.


10. System Security

10.1 You agree not to violate or attempt to violate the security of our website.

10.2 Unauthorized actions such as hacking, reverse engineering, or overloading our website will not be permitted.

10.3 Violating security laws could result in criminal prosecution.

10.4 Violations include unlawful access to data, testing vulnerabilities, and attempting to overload systems.

10.5 You agree to indemnify us for any claims arising from violations of these security terms.


11. Indemnity

You agree to indemnify ArtCarma for any claims or damages arising from your use of our website or infringement of any intellectual property rights.


12. Contractual Limitation

Goods provided without charge are not part of a service and are not subject to contractual obligations.


13. Rights of Third Parties

This agreement does not confer any rights to third parties under the Contracts (Rights of Third Parties) Act 1999.


14. Severability

If any term is held invalid or unenforceable, it will be modified to comply with applicable laws, and the rest of the agreement will remain valid.


15. No Waiver

Failure to exercise any rights does not waive those rights, nor does delay in enforcement constitute a waiver.


16. Dispute Resolution

In case of a dispute, we agree to first attempt to resolve the issue through good faith mediation before proceeding to arbitration or litigation.


17. Force Majeure

We are not liable for breaches caused by circumstances beyond our control, such as strikes or natural disasters.


18. Governing Law

This agreement is governed by law, excluding the United Nations Convention on Contracts for the International Sale of Goods.