Art Carma

Privacy Policy

Contents

1. About this policy

2. About us

3. How to contact us

4. What types of data we hold about you

5. How we obtain your data

6. What we use your data for

7. Who we disclose your data to

8. Where we process your data

9. Data security and preventing unauthorised access

10. Cookies that we use

11. Your rights

12. Third Party Websites

13. Changes to this policy

14. Legal status of this policy

15. Meaning of words we use in this policy

  1. About This Policy
    At ArtCarma.com, protecting your privacy is our priority. This policy outlines how we collect, use, and safeguard data from our visitors, customers, and members. We treat your data with the utmost confidentiality and only share it as described in this policy. Whether it’s GDPR (Regulation (EU) 2016/679) or the Data Protection Act 1998, we strictly adhere to data protection laws. Rest assured, we will never sell your information to third parties.

  2. About Us
    ArtCarma.com is operated by a registered limited company in England and Wales. Our registration number is +19296601880, and our headquarters are located at 66 Prescott Street, London, E1 8NN, United Kingdom.

  3. Contact Us
    For any questions or concerns, feel free to reach out to us:

  • Address: ArtCarma, Unit 3, Dalton Works, Deal Street, Keighley, West Yorkshire, BD21 4LA, United Kingdom
  • Email: help@artcarma.com

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4. What Data We Collect and Hold About You

We process various types of data about you to provide and improve our services. This includes:

a. Personal Information

  • Account details: username, password, membership, and preferences
  • Contact information: name, address, phone numbers, email, fax, website
  • Address book entries: shipping details for multiple recipients
  • Friend referrals: contact details and messages for referrals

b. Order-Related Data

  • Purchase history: transactions and orders
  • Payment details: methods, history, and refunds
  • Delivery and returns: fulfillment and logistics information

c. Online Activity

  • Content you share: messages, artwork, galleries, and artist profiles
  • Professional details: exhibitions, awards, biography, media, and subjects
  • Communications: messages exchanged with other members on our platform

d. Administrative Interactions

  • Support requests: queries, complaints, surveys, and feedback
  • Communication records: emails, web-forms, and calls

e. Technical Data

  • Browser and operating system information (e.g., Chrome, Windows, Android)
  • IP address for internet connectivity
  • Website usage: pages visited, referral sources, and session details

5. How We Collect Your Data

We gather data through various methods, ensuring transparency and compliance:

a. Direct Inputs

  • Online forms you complete on our website
  • Printed forms you submit
  • Data shared during face-to-face, phone, or email interactions

b. Information You Provide

  • Uploaded or posted content: images, comments, and forum contributions
  • Additional details you share via calls, emails, or other communications

c. Generated Data

  • Transaction history: orders, purchases, and website functionalities
  • Responses from competitions, queries, and complaints

d. Technical Collection

  • Data automatically shared by your web browser (e.g., device type, browser version)
  • Server logs that record activity when visiting our website pages

This data enables us to offer seamless services, personalize your experience, and ensure security across our platform.

 

6. How We Use Your Data

Your data is used for the following purposes:

a. Website Operations and Improvement

  • Delivering website features and functionality.
  • Analyzing and enhancing website performance.
  • Sending status updates and administrative notifications.

b. Fulfilling Orders

  • Processing and delivering your orders for goods or services.
  • Collecting payments for transactions.

c. Managing Membership Accounts

  • Administering your account and associated services.
  • Handling account fees and payments.
  • Paying commissions to artists for sales.

d. General Administration

  • Monitoring staff performance and interactions.
  • Communicating for administrative or support purposes.
  • Managing complaints, disputes, and enforcing terms.

e. Marketing and Communications

  • Sending newsletters and promotional content about products, services, and events, only with your consent.
  • Consent can be managed through your account settings or by contacting us.

f. Data Storage and Management

  • Storing account details, purchase history, and preferences securely.
  • Allowing you to access past purchases and wishlist items.

7. Data Disclosure

We disclose your data in the following ways:

a. Public Data
Certain data, such as forum posts, public profiles, galleries, and artist information, may be visible to others if required by website functionality or specific services. You will be informed about which data will be made public, and settings may allow you to control visibility.

b. Contractors and Suppliers
Your data may be shared with third-party contractors and suppliers for services such as payment processing, delivery, or event management.

  • These parties act as data processors and use your data only per our instructions and policy.
  • In some cases, they may act as data controllers and must inform you of how they handle your data.

c. Legal Requirements
We may share your data with government authorities to comply with legal obligations, ensure justice, or protect your vital interests.

d. Claims Handling
If a third party raises a claim involving data you have posted, we may disclose your identity to address the issue.

8. Where We Process Your Data

We and our partners primarily store and process your data in the UK. Occasionally, data may be processed outside the European Economic Area (EEA). In such cases, we ensure compliance with GDPR and take reasonable steps to protect your data.

9. Data Security

a. Security Measures
We implement robust security measures to protect your data from unauthorized access, loss, or damage. This includes requiring our contractors to adhere to strict data protection policies.

b. Password Confidentiality
You are responsible for keeping your account credentials secure and should not share them with anyone.

c. Information Security Policy
ArtCarma is committed to safeguarding customer information. We comply with PCI DSS standards to protect payment card data and conduct regular staff training to maintain high security standards.

d. Payment Card Security
Payments are processed via Stripe, ensuring a secure network for transactions. Only authorized users have access to payment systems, which comply with PCI DSS requirements.

10. Cookies

Cookies are used to enhance website functionality, including login management, shopping baskets, and transactions. Necessary cookies ensure the site operates correctly and securely.

Example of Necessary Cookies We Use:

Cookie Name Purpose
Session ID Maintains login sessions.
Basket ID Tracks shopping cart items.

Cookies are essential for seamless website operation and user experience.

Necessary Cookies

Name Provider Purpose Expiry Type
__cfduid feefo.com Identifies trusted web traffic using the Cloudflare network. 1 year HTTP Cookie
ASP.NET_SessionId artcarma.com Preserves the visitor’s session state across page requests. Session HTTP Cookie
CookieConsent artcarma.com Stores the user’s cookie consent state for the current domain. 1 year HTTP Cookie
f5_cspm artcarma.com Stores the address and port of the web server managing the session for performance and security. Session HTTP Cookie
ref artcarma.com Unclassified. Session HTTP Cookie
SESS# upravel.com Preserves the user’s session state across page requests. Session HTTP Cookie

Statistics Cookies

Name Provider Purpose Expiry Type
_dc_gtm_UA-# artcarma.com Used by Google Tag Manager to control the loading of Google Analytics scripts. Session HTTP Cookie
_ga artcarma.com Registers a unique ID to generate statistical data on how the visitor uses the website. 2 years HTTP Cookie
_gid artcarma.com Registers a unique ID to generate statistical data on how the visitor uses the website. Session HTTP Cookie

Marketing Cookies

Name Provider Purpose Expiry Type
__adroll d.adroll.com Registers a unique ID that identifies a returning user’s device for targeted advertising. 1 year HTTP Cookie
__ar_v4 artcarma.com Optimizes ad display based on user movement and advertiser bids. 2083 days HTTP Cookie
IDE doubleclick.net Used by Google DoubleClick to track user interactions with ads and improve ad targeting. 1 year HTTP Cookie
fr facebook.com Used by Facebook to deliver targeted advertising products. 3 months HTTP Cookie
test_cookie doubleclick.net Tests whether the user’s browser supports cookies. Session HTTP Cookie

Other Cookies

Name Provider Purpose Expiry Type
smc_uid artcarma.com Unclassified. 10 years HTTP Cookie
smct_dyn_BasketValue artcarma.com Unclassified. Session HTTP Cookie
suid/1011 postrelease.com Unclassified. Session Pixel Tracker

Your Rights and Our Responsibilities

11. Your Rights

At ArtCarma, we prioritize your data privacy. As per the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), you are entitled to the following rights:

a. Accessing Your Data
You have the right to access most of your data through your account page when logged in on our website. If you’d like a full copy of the personal data we hold about you, please contact us at help@artcarma.com and request a Subject Access Request Form.

b. Opting Out of Marketing Messages
If we’re sending you marketing communications (via email, phone, or paper), you have the right to request that we stop. Simply contact us using the details above to opt out.

c. Preventing Distress
If any of the data we process is causing you significant distress, you have the right to ask us to stop using that data. Please contact us with your concerns, and we will address them as soon as possible.

d. Correcting Inaccurate Data
You can request that we correct, erase, block, or modify any inaccuracies in your personal data. You can also make changes yourself through your account on our website. For assistance, feel free to contact us, and we will respond within one month.

e. Withdrawing Consent
You can withdraw your consent for us to use your data at any time. If withdrawing consent means we can no longer provide services to you, we will inform you about the implications at the time.

f. Requesting Data Erasure
If you wish to have all your personal data erased, please contact us. We will process your request and delete your data within one month.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. If you provide personal data to any third party, make sure to review their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy at any time. The latest version will be posted on our website. While we won’t individually notify you of changes, by continuing to use our website and services, you agree to the updated policy.

14. Legal Status of This Policy

This Privacy Policy is not intended to create any contractual or legal rights on behalf of any party, beyond those granted by law.

15. Definitions

Here are some key terms used in this policy:

  • Personal Data: Any data related to you, as defined under the Data Protection Act 1998 and GDPR.
  • We/Our/Us: ArtCarma, the company behind this website.
  • You/Your: Visitors, customers, or members of ArtCarma, including anyone interacting with our website.
  • Your Data: Any data you provide or that we collect, generate, or process related to you.
  • Service: Any service, feature, or functionality offered on our website, whether free or paid.
  • Website: The online platform at https://www.artcarma.com and any future sites we may operate.

We appreciate your trust in ArtCarma. Should you have any questions or need assistance, don’t hesitate to get in touch with us!

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